Privacy Policy

Effective Date: 2/2/2026

Grand River Garage Door LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us via phone, email, or SMS/text messaging.

By using our website or services, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information from you in the following ways:

• Personal Information You Provide

• Full name
• Phone number
• Email address
• Physical address
• Service location details
• Appointment and service request information
• Payment or billing information (when applicable)
• Any information you voluntarily submit via forms, phone calls, SMS, or email

• Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and device information
• Pages visited and time spent on the site
• Referring URLs

How We Use Your Information

We use collected information to:

• Schedule and manage service appointments
• Provide garage door repair, installation, and support services
• Send appointment reminders and service updates
• Respond to customer inquiries and requests
• Send promotional offers and marketing communications (with consent)
• Improve website functionality and user experience
• Maintain internal records and business operations
• Comply with legal obligations

SMS Opt-In & Text Messaging Consent

By providing your mobile phone number, you consent to receive SMS/text messages from Grand River Garage Door LLC for purposes including:

• Appointment confirmations and reminders
• Service updates and technician notifications
• Customer support communications
• Promotional messages and special offers

How Consent Is Obtained

SMS consent may be obtained by:

• Submitting your phone number through website forms
• Requesting service or estimates
• Verbal consent during customer service calls
• Opting in through promotional or scheduling communications

Consent to receive SMS messages is not a condition of purchase.

You may opt out at any time by replying STOP to any message.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

• Analyze website traffic
• Improve website performance
• Understand user behavior and preferences

Cookies may be managed or disabled through your browser settings. Disabling cookies may affect website functionality.

Data Security & Information Handling

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

User Rights & Data Access

You have the right to:

• Request access to the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal data, subject to legal or operational requirements

To exercise these rights, contact us using the information below.

Mobile Information Sharing Statement (Carrier-Required)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories of personal data, including mobile phone numbers, will not be sold, rented, or shared except as necessary to provide services or comply with legal obligations.

This excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Third-Party Services

We may use trusted third-party service providers (such as scheduling or messaging platforms) solely to support business operations. These providers are contractually obligated to protect your information and use it only for authorized purposes.

Children’s Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 18.

Policy Updates

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or how your data is handled, contact us at:

Grand River Garage Door LLC
📞(517) 325-9005
📧 grandrivergaragedoor@gmail.com